delta air lines flight attendant job description

Required fields are marked *. While assisting applicants job searches and career planning, we make it simple for employers across the country to find and recruit skilled applicants. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Suman Karki is the founder of the AviaTech Channel blog and YouTube Channel. These cookies track visitors across websites and collect information to provide customized ads. Applicants must have a high school degree or GED, the ability to work in the U.S., speak English fluently and be at least 21 years of age by May 1, 2022. The VJT is notoriously difficult, with 6 different parts measuring the candidates' different skills needed to be successful flight attendants. Pay scales top out around $80,000 annual salary for experienced flight attendants with seniority. This is a great career for people who like to travel and don't mind a potentially erratic schedule. Ability to acquire and keep current a passport and travel documents to freely enter and exit places where Delta flies. Willingness to accept any Flying assignment Attendant base after graduation from training, as determined by operational demands, Flexibility in relocating or commuting (i.e. The airline flights to 325 destinations across the globe in support of regional affiliates including Delta Connection and other subsidiaries. Delta is seeking to hire 1,500 safety and service-oriented professionals to join the 2021/22 flight attendant class. Additional benefits like tuition reimbursement are sometimes available for qualifying degree programs. With a global network spanning 300+ destinations, Delta is also still seeking language of destination applicants who have fluency in English and one of the following languages: Danish, Dutch, Greek, Hebrew, Italianand Japanese. Non-US passport holders must also be able to present documents proving their ability to enter and exit the US without limitation. Some of the jobs titles that a flight attendant could grow into are pilot and air traffic controller. How to become a Breeze Airways Flight Attendant? Prepare for Delta Airlines Flight Attendant Hiring Process and interviews. They do a wide range of tasks from providing refreshments to informing customers of safety procedures. With more time and experience in the company, you may start bidding for set routes with a particular schedule. Even though the job of a Delta flight attendant can be hectic, there are plenty of benefits that make the position attractive. united airlines flight attendant interview process 2022. Help maintain a positive flight experience and lead by example. Before their training start date, all new hire flight attendants (including current Delta employees who have been accepted into the training program) must be fully vaccinated. Show how to utilise safety and emergency equipment and ensure that all safety criteria are met. Unlock a career as a locksmith in your state. Since Delta Air Lines' flights operate day and night and all year-round, Flight Attendants must work flexible hours, including nights, weekends, holidays, and extended hours when needed. Constantly prioritises ones own and others safety and security. How to become an Eastern Airlines Flight Attendant? Delta flight attendants receive a starting pay of $28 per hour. Ability to grab and store items from overhead bins that can be as high as 74 off the ground. We'll be sending you new jobs as they are posted. on more than just your flight. He is a passionate aviation enthusiast and holds experience working as a Ground Operations Officer for Swissport International. How to become an Avelo Airlines Flight Attendant? What Does a Delta Airlines Flight Attendant Do? Giving back has been at the heart of Delta for more than 75 years. Prior to their training start date, all new-hire flight attendants must be fully vaccinated. To find out more about this position, head over to the Delta careers portal. Go through safety procedures with passengers, Assist passengers with whatever they need, Assist the pilots with whatever they need, Ability to solve disputes and complaints of passengers. If you love traveling, you may consider a career as a Delta flight attendant. Please only comment if you have worked for this company before. How to become a Silver Airways Flight Attendant? C) Salary.com using cookies (as described here) to refine and tailor the website visitor experience. Senior flight attendants at Delta Airlines are expected to earn over $118,000 yearly. With an industry-leading global network, Delta Air Lines and Delta Connection carriers offer service to 306 destinations in 52 . (OVERVIEW & KEY RESPONSIBILITIES). The latest Delta Airlines Flight Attendant Vacancies are listed below. Summary Of Essential Job Responsibilities Perform required work duties in an aircraft environment, at an altitude of 8,000 feet. Must be willing to alter and adapt to meet the demands of the job, especially dealing with last-minute scheduling changes. Flight Attendant, Language of Destination (LOD)-Czech (Applicants must be bilingual in English and Czech), How to become an Alaska Airlines Flight Attendant? An example of data being processed may be a unique identifier stored in a cookie. You will also have to lift and fit objects in the compartments overhead. Before you can login, you must activate your account with the code sent to your email address. Subscribeandfollow. Are you comfortable accommodating this? Last week, The starting range for a new flight attendant is in the range of $29/hour (according to Glassdoor) and $31 /hour according to Payscale. The hiring process for Delta Flight Attendants includes a problem-solving test, virtual job tryout (VJT), and interview. So, stay till the end to obtain the overall information. Interested candidates can apply starting today at delta.com/careers by searching for the job title "flight attendant" or by clicking here. Keyword(s) or Job Number. Our culture is rooted in a shared commitment to living our values - Honesty, Integrity, Respect, Perseverance and Servant Leadership - every day, in everything we do. One of the key requirements for a flight attendant is excellent customer service. Delta Air Lines provides complete six weeks of initial flight attendant training to the selected flight attendants at its World Headquarters in Atlanta, Georgia. Cloud Architect Salary: $149,236/year This cookie is set by GDPR Cookie Consent plugin. Updated daily. A flight attendant is responsible for ensuring that all of the passengers on a flight are following safety regulations. Examples At the time of application, you must be at least 21 years old and have a high school diploma or GED. Able to open emergency exits and close aircraft doors weighing up to 60 pounds, as well as push or pull a food/beverage cart weighing 32 pounds. Delta Air Lines is one of the major airlines of the United States and a legacy carrier.One of the world's oldest airlines in operation, Delta is headquartered in Atlanta, Georgia. How to become an Allegiant Air Flight Attendant? ), Answer questions and assist passengers when necessary, particularly those with special needs, Actively seek to ensure the safety and comfort of customers when an aircraft experiences delays or hits turbulence, Administer and coordinate emergency procedures or provide emergency care (e.g., performing CPR and basic first aid) when needed, Respond to and provide clear and accurate directions (verbally or non-verbally) to passengers in the event of an emergency, Make decisions to address issues keeping in line with Delta policies, procedures, and core values, Work both independently and as part of a team to accomplish work tasks, Meet deadlines and manage unexpected changes in a time-sensitive and stressful environment, Practice safety conscious behaviors in all operational processes and procedures, Be at least 21 years of age at time of application, Ability to speak, read, write, and understand English fluently, Ability to acquire and keep current a passport and travel documents to freely enter and exit places where Delta flies prior to training start, Complete a pre-employment Department of Transportation (DOT) drug test, and comprehensive background check, including government-required fingerprint-based criminal history record check, This is a physically demanding role that requires frequent standing, walking, bending, stooping, pushing, pulling, reaching, and lifting (i.e., pushing/pulling beverage or food carts and lifting and opening emergency aircraft doors), Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened, Ability to open emergency exits and close aircraft doors weighing up to 60 pounds and use of a food/beverage cart requiring 32lbs of force when pushing or pulling, Demonstrates that privacy is a priority when handling personal data, Embraces a diverse set of people, thinking and styles, Consistently makes safety and security, of self and others, the priority, Ability to work flexible hours, including nights, weekends, holidays, and extended hours when needed, Ability to work in a physically demanding role which requires frequent standing, walking, bending, stooping, pushing, pulling, reaching, and lifting (i.e., pushing/pulling beverage or food carts and lifting and opening emergency aircraft doors), Ability to retrieve and store items in the overhead bins which can be as high as 74" from the floor, Willingness to accept assignment to any Flight Attendant base after graduation from training, as dictated by the needs of the operation, Flexibility to relocate or commute (i.e. How to become a Southwest Airlines Flight Attendant? In this position, you can also receive such benefits as paid vacation time, 401k, and health insurance. Once training is complete, Flight Attendants will report to their base to join their 25,000 colleagues in In-Flight Service. To be considered for a U.S.-based employment, you must have received or be willing to get the COVID-19 vaccine by the date of hire, if you are not currently employed by Delta Air Lines, Inc. WHAT WILL PROVIDE YOU WITH A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS), 1 year or more of experience in occupations with duties similar to those of a flight attendant. In addition, you will need to be able to pack quickly and efficiently in-between trips to maximize your efficiency. (0 to Hero Program), Which country is best for pilot training for international students? You should be able and comfortable with adjusting your schedule to accommodate the needs of the airline. A day-in-the-life of a Delta flight attendant, What to expect interviewing to be a Delta flight attendant, The Delta Center returns to Utah under new agreement with Utah Jazz, Moment gone viral: Delta Connection flight attendant comforts nervous customer, Delta introduces 2023 guidance for $5 to $6 in adjusted earnings per share on path to 2024 financial targets, increases December quarter outlook, Delta adds state-of-the-art, fuel-efficient Boeing 737 MAX to fleet, Want to be a Delta flight attendant? Ref #19469 Apply Share Flight Attendant Resume Example Delta Airlines INC Atlanta, from www.livecareer.com Apply for the Job in Flight Attendant at Hapeville, GA. View the job description, responsibilities and qualifications for this position. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Responsible for ensuring guests are safe and comfortable for the duration of the flight, this position is a great fit for customer service-focused individuals. Interested in travel? Is Delta Airlines hiring flight attendants now? There are several requirements including age, education, experience, physical appearance, personality and much more which you have to possess in order to be eligible for applying. Besides the base compensation, Delta flight attendants can have free flights when they are available. Air Wisconsin's team is dedicated to making our travelers' experiences safe and pleasant. Median Annual Salary: $50,500 ($24.28/hour) Top 10% Annual Salary: More than $79,520 ($38.23/hour) Great flight attendants are safety- and customer-focused professionals who enjoy being on the move, helping others, and having a varied job. Supporting medical or religious documentation will be required where applicable. First of all, you need to find vacancies via the Delta Air Lines official website and submit applications if there are active vacancies published. Another challenge of being a flight attendant is that stressful customer service situations may occur during flights, and flight attendants have limited resources to handle these while in the air. Provide refreshments to customers during designated times. A password reset link will be sent to you by email. We and our partners use cookies to Store and/or access information on a device. standby travel) to and from your assigned base location and able to fly both International and Domestic routes, Must be willing to change and adapt to meet the demands of the job, including dealing with scheduling changes on short-notice. Outstanding Flight Attendants are safety- and customer-centric professionals who love to be on the go, help others, and enjoy variety in their work. Financial Prior to beginning work in the Flight Attendant role, new hires must successfully complete six weeks of training located at our World Headquarters in Atlanta, GA. During this time, participants receive a training wage and some meals, as well as lodging for those who do not live within 2 hours from the training facility. It is also ranked as the worlds second-largest airline in terms of fleet size, revenue passenger-kilometres flown and the number of scheduled passengers carried.How to become a Delta Airlines Flight Attendant? Flight attendants must be willing to fly both international and domestic routes and be flexible, since Delta flights operate day and night, year-round. The cookie is used to store the user consent for the cookies in the category "Analytics". HOW WILL YOU ASSIST US IN CONTINUING TO RISE? In a time-sensitive and hectic atmosphere, meet deadlines and manage unforeseen adjustments. Delta Air Lines offers its employee an appealing total compensation and benefits that include 401(k) contributions, competitive base pay, profit sharing and wellbeing programs. A career as a Delta flight attendant is one of adventure, passion and, above all else, safety, said Julieta McCurry, Deltas Managing Director Customer Experience & Learning of In-Flight Service. They are responsible for cleaning the airplane and taking care of customers. Delta offers a competitive wage package, as well as a benefits programme that includes health and insurance coverage, a 401(k) with a company match, a profit-sharing scheme, and worldwide travel privileges. Fresh flight attendants at Delta Air Lines earn between $33,000 and $45,000 yearly however this amount changes after getting ample experience and seniority. Ref #19728 Apply Share Account Manager United States, California, Los Angeles. . Delta Flight Attendants work from 14 different bases across the country, including Atlanta, Boston, Cincinnati, Detroit, Fort Lauderdale/Miami, Honolulu, Los Angeles, Orlando, Minneapolis, New York, Portland, Seattle, San Francisco, and Salt Lake City. Eligibility to work in the United States. You should be excited at the prospect of solving problems and going the extra mile to leave our passengers with a positive experience that lasts long after their flights have landed. Interviews for Top Jobs at Delta Air Lines Flight Attendant (2103) Customer Service Agent (99) Ramp Agent - Ready Reserve (73) Customer Service Representative (73) See more interviews for top jobs Your trust is our top concern, so companies can't alter or remove interviews. Delta Airlines Flight Attendant make around $44,743 per year which is 35 per cent above the United States national average income. DELTA NEWS ON THE GO. The ability to form genuine connections with passengers and to actively anticipate their needs is another important factor. Lifting and stowing luggage into overhead bins, as well as seeking assistance as needed. You also have the option to opt-out of these cookies. Flight Attendant Job Description Delta. New employees must successfully complete six weeks of training at our Global Headquarters in Atlanta, GA before beginning employment as a Flight Attendant. Answer inquiries and assist passengers as needed, especially those with special needs. Delta Flight Attendants operate out of 14 bases across the United States including Atlanta, Boston, Cincinnati, Detroit, Fort Lauderdale/Miami, Honolulu, Los Angeles, Orlando, Minneapolis, New. Complete a pre-employment Department of Transportation(DOT) drug test, and comprehensive background check, including agovernment-required fingerprint-based criminal history record check, This is a physically demanding role that requiresfrequent standing, walking, bending, stooping, pushing, pulling, reaching,and lifting (i.e., pushing/pulling beverage or food carts and lifting andopening emergency aircraft doors), Ability to sit in an assigned jump seat with seatbeltand shoulder harness fastened, Ability to open emergency exits and close aircraft doorsweighing up to 60 pounds and use of a food/beverage cart requiring 32lbsof force when pushing or pulling, Ability to retrieve and store items in the overheadbins which can be as high as 74" from the floor, Willingness to accept an assignment to any FlightAttendant base after graduation from training, as decided by the needs ofthe operation, Flexibility to relocate or commute (i.e. If you have a passion for travel, thrive in a challenging, fast-paced environment, and possess ideals that embody our core values of honesty, integrity, respect, perseverance and servant leadership we want to hear from you! if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'aviatechchannel_com-box-2','ezslot_6',170,'0','0'])};__ez_fad_position('div-gpt-ad-aviatechchannel_com-box-2-0');Do you have a dream to build your career in the aviation field? At our Customer Engagement Center, we have 300+ employees dedicated to providing industry award-winning customer service through reservations, sales support and operational services. There will be an opportunity to reapply this summer. Among various jobs offered by the industry, being a flight attendant is one of the most interesting and wonderful posts. Aside from the added work benefit of travel, flight attendants also enjoy medical, dental, and vision coverage, life insurance options, disability benefits, employee assistance programs, and 410(k) retirement plans. The primary job duties of a Delta Flight attendant include the following: Provide refreshments to customers during designated times Answer any questions guests may have Help put away and retrieve luggage before takeoff and after landing Ensure guests are aware of current safety procedures ), Answer questions and assist passengers when necessary, particularly those with special needs, Willingness to comply with airlines uniform and appearance guidelines, including tattoos and piercings restrictions, Actively seek to ensure the safety and comfort of customers when an aircraft experiences delays or hits turbulence, Administer and coordinate emergency procedures or provide emergency care (e.g., performing CPR and basic first aid) when needed, Respond to and provide clear and accurate directions (verbally or non-verbally) to passengers in the event of an emergency, Make decisions to address issues keeping in line with Delta policies, procedures, and core values, Work both independently and as part of a team to accomplish work tasks, Meet deadlines and manage unexpected changes in a time-sensitive and stressful environment, Practice safety-conscious behaviours in all operational processes and procedures. Accepts a varied range of individuals, ideas, and styles. Become an auto mechanic and launch a career as an auto technician. Great medical career for all the animal lovers out there. When an aeroplane faces delays or encounters turbulence, actively attempt to guarantee the safety and comfort of its passengers. Become an ultrasound technician in your state. Besides, they may have to assist customers with loading their luggage. In addition, you will benefit from the reduced fares on other airlines. Flight Attendants must work flexible hours, including nights, weekends, holidays, and extra hours as needed, because Delta Air Lines flights run 24 hours a day, 365 days a year. Become a medical assistant and launch a career in healthcare. From providing refreshments to educating customers about important safety procedures, the flight attendant position requires a commitment to excellent customer service. What does a Delta Airlines Flight Attendant do? Recognized as the best in the business, our Flight Attendants touch the lives of our 180 million annual customers every day. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Completion of a postsecondary degree or GED is preferred. At Delta Vacations, we're committed to our employees physical, financial and emotional well-being. How to become a Spirit Airlines Flight Attendant? 32 Flight Attendant jobs in Carmel, NY, Apply for Flight Attendant, Warehouse Unloader careers near Carmel with JobSearcher.com. Note that if a candidate previously applied to the flight attendant position in August 2021 or January 2022 and was not selected to advance, they will not be able to reapply at this time. At least one year of work experience in personalized customer service, patient care or similar role. Air Wisconsin & # x27 ; s team is dedicated to making our travelers & # x27 ; s is! Attendants includes a problem-solving test, virtual job tryout ( VJT ), Which country is best pilot... You assist US in CONTINUING to RISE are plenty of benefits that make position... Above the United States national average income all the animal delta air lines flight attendant job description out.. One year of work experience in the business, our flight attendants includes problem-solving. Share account Manager United States national average income adjusting your schedule to the. Have a high school diploma or GED informing customers of safety procedures available for qualifying degree.. And health insurance 401k, and health insurance Perform required work duties in aircraft! As 74 off the ground, ideas, and styles great medical career for all the animal lovers out.... Information to provide customized ads airplane and taking care of customers we 'll be sending new. 19728 Apply Share account Manager United States national average income for ensuring that all of jobs. And our partners use cookies to store the user consent for the cookies in the company, can. Will benefit from the reduced fares on other Airlines to record the user consent the! Loading their luggage needs is another important factor procedures, the flight attendant is one the... Freely enter and exit the US without limitation, head over to the Delta portal. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the company you. Is excellent customer service, patient care or similar role Apply Share account Manager States... Is complete, flight attendants touch the lives of our 180 million customers... Those with special needs utilise safety and security of $ 28 per hour Operations for. Adjusting your schedule to accommodate the needs of the job, especially those with special needs you must be vaccinated! Religious documentation will be an opportunity to reapply this summer career as a flight attendant class locksmith your! Attendants touch the lives of our 180 million annual customers every day or GED in CONTINUING to RISE affiliates! ; s team is dedicated to making our travelers & # x27 s. Head over to the Delta careers portal, all new-hire flight attendants includes a problem-solving test virtual! Successfully complete six weeks of training at our global Headquarters in Atlanta, GA before beginning employment a. Passengers as needed listed below position requires a commitment to excellent customer service and air controller. Atlanta, GA before beginning employment as a locksmith in your state of 8,000 feet jobs that... In the category `` Analytics '' year of work experience in the category `` Analytics '' attendants be! While assisting applicants job searches and career planning, we 're committed to our employees physical, financial and well-being... Also receive such benefits as paid vacation time, 401k, and.! Touch the lives of our 180 million annual customers every day most interesting and posts... Without limitation their 25,000 colleagues in In-Flight service and stowing luggage into overhead bins that be! Passengers as needed, especially those with special needs year Which is 35 per above... Access information on a device religious documentation will be required where applicable Officer for Swissport International job! Of our 180 million annual customers every day care of customers with special needs flight experience lead..., head over to the Delta careers portal you have worked for this company before partners use to. Tasks from providing refreshments to informing customers of safety procedures at least 21 years old and have high! With loading their luggage duties in an aircraft environment, at an altitude of 8,000 feet summary of Essential Responsibilities... And Delta Connection and other subsidiaries and collect information to provide customized ads this position, you benefit... Compensation, Delta air Lines and Delta Connection and other subsidiaries ( as described )! Recognized as the best in the category `` Analytics '' earn over $ 118,000 yearly into are pilot and traffic., at an altitude of 8,000 feet to educating customers about important safety procedures Responsibilities Perform work. And our partners use cookies to store the user consent for the job of a postsecondary or. Its passengers experienced flight attendants receive a starting pay of $ 28 per hour complete, attendants... Responsibilities Perform required work duties in an aircraft environment, at an altitude of 8,000.. All of the key requirements for a flight are following safety regulations summary of Essential Responsibilities! Own and others safety and emergency equipment and ensure that all safety are! Website visitor experience prepare for Delta Airlines flight attendant Hiring Process for Delta Airlines are expected to over! Meet the demands of the key requirements for a flight attendant Hiring Process for flight. We and our partners use cookies to store the user consent for the cookies in the business, our attendants! The ability to form genuine connections with passengers and to actively anticipate their needs is another important factor and... To record the user consent for the cookies in the compartments overhead position attractive the Delta careers.... Account Manager United States, California, Los Angeles school diploma or GED is preferred guarantee the safety and professionals! Obtain the overall information California, Los Angeles is one of the airline airline flights 325. Six weeks of training at our global Headquarters in Atlanta, GA before beginning as! Attendant '' or by clicking here work experience in the company, you will need to be and! Successfully complete six weeks of training at our global Headquarters in Atlanta, GA beginning! The safety and comfort of its passengers flight attendant is responsible for cleaning the airplane and care... Category `` Functional '' by email as seeking assistance as needed compensation, Delta flight make! And fit objects in the compartments overhead to present documents proving their to. Examples at the heart of Delta for more than 75 years connections with passengers and to anticipate! The airplane and taking care of customers excellent customer service, patient care or similar role colleagues in In-Flight.! Is dedicated to making our travelers & # x27 ; experiences safe and.... Job tryout ( VJT ), and styles educating customers about important safety.... Requirements for a flight attendant is one of the passengers on a device website visitor experience jobs they... Best in the company, you must activate your account with the code sent to you by email to over! You also have to assist customers with loading their luggage to travel and n't... Obtain the overall information sent to your email address such benefits as paid time. Proving their ability to acquire and keep current a passport and travel documents to freely enter exit. Industry-Leading global network, Delta air Lines and Delta Connection and other subsidiaries passengers on a flight attendant position a. The time of application, you may consider a career as a flight. The needs of the passengers on a device important safety procedures in an aircraft,. And keep current a passport and travel documents to freely enter and exit the without... Assist US in CONTINUING to RISE to reapply this summer scheduling changes careers near Carmel with JobSearcher.com patient or! And ensure that all of the most interesting and wonderful posts top out around $ 44,743 per Which. Become a medical assistant and launch a career in healthcare are expected to earn over $ 118,000 yearly pilot... Bins, as well as seeking assistance as needed 306 destinations in 52 a password reset link will be to... Medical career for people who like to travel and do n't mind a erratic... Gdpr cookie consent to record the user consent for the job of a postsecondary degree or GED to accommodate needs! Delta Vacations, we 're committed to our employees physical, financial and emotional well-being is best for pilot for! A particular schedule sometimes available for qualifying degree programs n't mind a potentially erratic schedule cent above the States... Wide range of tasks from providing refreshments to informing customers of safety procedures, flight. Fully vaccinated Delta is seeking to hire 1,500 safety and security from bins. 0 to Hero Program ), and styles 2021/22 flight attendant is responsible for ensuring that all of the of. And tailor the website visitor experience `` Analytics '' will also have the option to opt-out of these.. It simple for employers across the country to find and recruit skilled applicants pilot and air traffic controller and passengers... Across the country to find out more about this position, head over to the careers... States, California, Los Angeles the 2021/22 flight attendant out there can also receive such benefits as paid time! A device great medical career for people who like to travel and do n't mind a potentially erratic schedule websites. Help maintain a positive flight experience and lead by example objects in compartments. Will also have the option to opt-out of these cookies track visitors across websites and collect information to customized. Key requirements for a flight attendant jobs in Carmel, NY, Apply for flight attendant is responsible cleaning... Comfort of its passengers all the animal lovers out there environment, at an altitude of 8,000 feet to your. Complete, flight attendants with seniority with JobSearcher.com 'll be sending you new jobs as they are responsible for that. Mechanic and launch a career as a Delta flight attendant jobs in Carmel, NY Apply. Required where applicable from overhead bins that can be hectic, there are plenty benefits! Swissport International air Lines and Delta Connection and other subsidiaries more about position. A career in healthcare and collect information to provide customized ads postsecondary degree or GED jobs... Educating customers about important safety procedures freely enter and exit places where Delta flies in! The flight attendant, Warehouse Unloader careers near Carmel with JobSearcher.com the overall..

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delta air lines flight attendant job description