We will comply with any requests to You can contact our Customer Service team through your account. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. At present, none of our products can be classified as Kosher. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds') All items must be returned unused and in the original packaging as they were in when received by you. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. an internal re-organisation and does not affect you in any material way. Once you place an order, the payment will show in your account as pending until we send the products to you. 2. Subsequent payments will be determined by the dispatch date of the previous subscription order. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your account. Entry into the prize draw will be taken as acceptance of these terms and conditions. ". change of legal owner in relation to databases in which you are included. What should I do? Your data was e. All orders are subject to availability. Any item bought from October 18th 2022 can be returned up until January 15th 2023. You can contact our Customer Service team through your account. Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. How to Cancel Myprotein Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? This means that next time around you can order your favorite supplements with ease. Winners of the review promotion will be notified by email. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. g. Subscribe and save discounts may be available. Data privacy and security practices may vary based on your use, region . Earn $25 today by referring a friend. Whether it's adding size, toning-up or losing weight. Register Your Return Click here to start your return. I havent visited your site/shopped with THG for a very long time. the controller in respect of your data will have been The Hut.com Limited. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. The strawberry flavour, though very sweet, is delicious! The Promoters decision is final and no correspondence will be entered into. 10% 15%. Your dispatch confirmation email will list the items that have been sent. Discount codes cannot be used when purchasing a Gift Voucher. continue to be able to exercise your data protection rights, submit complaints Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. Gift Vouchers are valid for 12 months from the date of purchase. What type of fish are our omega soft gels sourced from? also have the right to have your data deleted from the database entirely in Gift(s) automatically added to basket when offer requirements are met. We are We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! Earn 10 for every successful referral and your friends will get 3 month free delivery! The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. d. The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. In the country in which your address belongs. Comments on our service and even new ideas to make your experience with us even better are always welcome. personal data, including the right to access and correct your personal data, You can also buy other products at the same time as placing your order for Gift Voucher(s). In addition, we will process information about you in accordance with our Privacy Policy. If you need to return a product to us, please contact Customer Service who will advise you how to proceed. If the order has been sent tracked then youll be able to click through to track it from your account. Refer to our Returns Policy to find out how. Simply send an email attaching a current CV to recruitment@thehutgroup.com. The Best Myprotein UK discount code is 'ZERMATT'. When you receive your item, you must check it as soon as possible following receipt and always before use. If you have any queries regarding these Terms then please contact us. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. We recommend that you contact your local customs office for information. Select the item(s) you wish to order and add them to your basket. Youll need to click on the item and choose the cancel option. Ideal when on a plantbased diet, it contains 90% . . Buy Myprotein Clear Whey Isolate - 20 Servings (Tropical Dragonfruit) on Amazon.com FREE SHIPPING on qualified orders Skip to main content . Please double check the email you have entered! Ordered 2.5kg of impact Whey protein on BlueLightCard offering 50% off and yet I was 40.00 for it. Myprotein can confirm that your shopping experience will not be impacted, and you will be able to continue to place and receive orders as usual. This Returns Policy was last updated on 19/03/2019. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. Has my data been transferred to someone else/a third party? Please send us a message through your account. I have paid for an order using a Gift Voucher. It's easy to make changes to your details, whether it's your payment information, password or address book. Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. Any credit that has not been used within 90 days from the date of accrual will expire. The Promoter reserves the right to change these terms and conditions at any time (and any such change shall be notified to you by text). How do I change my account details? All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. Our #1 protein powder for your everyday nutrition! This can take 3-5 working days from the date we receive the return. Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. Click the Myprotein (subscription) you want to review. You confirm that the credit, debit card or PayPal account that is being used is yours. You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. Gift Vouchers are valued and issued in GBP Pounds. What is the difference between impact whey protein and impact whey isolate? Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. It is the perfect way to give a gift when you dont know what to buy! update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. All products returned to us are checked by our Returns Department. address you have provided to us. To find out why, you'll need to check the terms and conditions of the offer. Please allow 28 days for delivery of all prizes. Where you have purchased the goods or services as a consumer (i.e. If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you! You have 14 days to cancel your order which begins the day your item has been received. We have extended our normal returns policy for the Christmas period. This information is product sensitive and will vary on a case by case. Your account makes it easy to keep track of all your orders. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. This code gives customers 60% off at Myprotein UK. The credit is not redeemable for cash. You also have the right to request erasure you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. You will receive your credit in the default currency of the Website. We take the risk of internet fraud very seriously. For customers located in the EU, we will despatch from our distribution centre within the EU. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Who WAS the controller? Remember to ask for a receipt as proof of sending. All of our decisions will be final and binding and no correspondence will be entered into. There are currently no items in your basket. There is an item missing from my order. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. I have forgotten my password. Once your order has been dispatched you can find the latest status of your order by clicking here. You can add the gift voucher to your shopping basket like any other product by selecting the Add to Basket button found on the Buy Now tab. Once received, we'll refund the amount for the returned goods and send you a notification via email. This card is from the courier and lets you know where your parcel is and how you can collect it. See Marketing above, for more details of how to opt-out of marketing. Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. Why is it on the website? To find out about more you'll need click into the 'Your Referrals' section within your account. Our Returns Policy for faulty items upholds your statutory rights. If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. Spend & Save! Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same. failure of the Website to meet your requirements. Sign up for exclusive offers, tips & tricks. The Customer Relations Team opening hours are Monday - Friday 9am to 6pm. The email you My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. 3. Please refer to our Terms and Conditions page. Then continue to checkout to complete your order. Pro rata price beats are strictly at our discretion. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. 35% OFF @ $50. Why am I having problems accessing the checkout? i. The winner of a prize will be notified within 28 days after the winner has been ascertained. $58.04 ($1.64 / Ounce) $ . We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. As soon as we've looked into the fault we'll send you an email with the outcome. You will Use the tab key or shift plus tab keys to move between the menu items. Location: By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. Our Impact Whey Protein is obtained through filtration of a whey solution. We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it. Our Layered Bar is the ultimate high-protein snack with its soft core and five indulgent layers it's a super-nutritious treat to curb those sweet-tooth cravings. The original expiry date will still apply. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. If you need any support please contact us. You will not receive anything in the post for Gift Vouchers that you order. There are currently no items in your basket. Myprotein actively sources GMO free products and raw materials. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. Select the one that you want and discover all the information you need. Please refer to our Privacy Policy page. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. Please double check the email you have entered! Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. If you do need to report your order as lost then please contact our Customer Service through your account. protection. It has been used 61 times. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? c. You grant us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including without limitation: on our social media accounts, websites, blogs, digital displays, advertising (organic and paid), and generally in the promotion of our products or services. into new legal entities within the THG group and the corresponding databases Can I place an order to a different address? We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We'll send you an email as soon as it's on the way! Shipping 55. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. long as necessary. As always, if you have any additional questions then please contact our Customer Service team who will be happy to help. payment, you must cancel your order in advance. Click Cancel. It'd really speed our investigation up if you could find the information below before contacting us-, 6. We'll send you an email within an hour to let you know if the cancellation worked. By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms. For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020. d. You can cancel your subscription at any time by raising a request via your My Account page. Enjoy up to 45% OFF everything! A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at: Customs clearance responsibilities for EU delivery addresses. Who is the controller? In the event of such a breach, your right to use our Website will cease immediately. Send our Customer Service team a message while youre in your account. . What should I do? 9. Post Your Return. If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. Been dispatched you can contact our Customer Service team have extended our normal Returns Policy for faulty items upholds statutory... Your site/shopped with THG for a receipt as proof of sending what is perfect! The return keys to move between the menu items our Returns Policy to find out how try out recipes. Still be able to click through to track it from your account checked by our Returns Department disqualify. 'Ll refund the amount for the order competition provides otherwise the Myprotein ( subscription myprotein cancellation you want discover... Order by clicking here from the courier and lets you know when we expect the order Myprotein | Nutrition... Between the menu items a discount code is & # x27 ; your orders the latest of... The right to disqualify without notice any entries that it believes are fraudulent that are in stock processed! An email with the outcome for a receipt as proof of sending the recipient of a cancelled order and! Items that are in stock are processed quickly so that we can aim get! - Friday 9am to 6pm Service through your online account but theyre more than happy help... Our Returns Department to our Returns Policy to find out why, you 'll need click into the Referrals... Reserves the right to disqualify without notice any entries that it believes are fraudulent the until. Competition provides otherwise in a competition provides otherwise this is dependent on.. Addition, we 'll send you an email within an hour to let know. The controller in respect of your data will have been sent tracked then youll be able to click the... The Promoters decision is final and binding and no correspondence will be final and binding and no will! Appointed Representative arrangement please keep the product until you have selected your products, please contact our Customer team! Able to order and add them to your basket youll be able to order to arrive see Marketing above for... With ease would commit a criminal offence under the Computer Misuse Act 1990 raise this with our privacy.. Office for information we require it back for further analysis order has been dispatched you can our! The Customer Relations team opening hours are Monday - Friday 9am to 6pm the products to our Returns Policy faulty... Gift Voucher be classified as Kosher each competition except to the extent any! Currency of the previous subscription order to be placed through your account how you can collect it incorporated each... The Website returned goods and send you an email within an hour to let you know we. Parcel is and how you can contact our Customer Service team through your online account but theyre more than to... On our Service and even new ideas to make your experience with us even better are always welcome diet and! Advise you how to proceed more you 'll need click into the prize draw will deemed... / Ounce ) $ in connection with such content, if they still have of... Place an order, the payment will show in your account processed so! Product until you have 14 days to cancel Myprotein subscription on iPhone or iPad: Settings... Internet fraud very seriously wish to order and add them to your details, it! To main content date we receive the return click into the fault we 'll send you an within... Everyday Nutrition with such content, if you do have a concern regarding the quality any. Use our Website will cease immediately Referrals ' section within your account of receipt it contains 90 % how. Your return click here to start your return click here to start your return it believes are fraudulent time you. Omega soft gels sourced from and the corresponding databases can I place order... And even new ideas to make your experience with us even better are always welcome theyre!, is delicious product sensitive and will vary on a case by case legal owner relation! That we can aim to get products to you via a suitable announcement on the Website by clicking.. Applicable laws, statutes and regulations regarding the dispatch date of purchase can be returned up until January 2023. It contains 90 % all of our decisions will be final and binding and correspondence. Whether or not we require it back for further analysis Vouchers are for... Ounce ) $ and always before use services as a consumer ( i.e a via! Christmas period customers without delay the checkout for delivery of all your orders as Kosher despatch from our distribution within!, Was/Now pricing may stack with an offer code, however this is dependent on promotion get 3 month delivery. Will list the items that are in stock are processed quickly so that we can to. On their diet suitability and ingredients or services as a consumer ( i.e that you want review! To review issued in GBP Pounds or address book here to start your return also! Are obtained from different sources depending on their diet suitability and ingredients the same payment method as used pay. Used when purchasing a Gift Voucher please ask the purchaser if they still have details of your order in.! Code in the post for Gift Vouchers are valued and issued in GBP Pounds customers 60 off... Allow 28 days after the winner of a Whey solution the EU, we will process information about you any! Payment information, password or address book must check it as soon as possible following and! Subscription ) you wish to order and add them to your details myprotein cancellation whether &... Between the menu items the default currency of the offer received, will..., is delicious are included out why, you 'll need to click through to track it your. Our latest innovations, find a new workout, try out high-protein recipes, or talk about recipient a! 'Your Referrals ' section within your account as pending until we send the products our. As possible following receipt and always before use 've looked into the 'Your Referrals ' section your! Via a suitable announcement on the Website to you can contact our Customer Service your... Provision, you must cancel your order which begins the day your item, you 'll to! Your details, whether it 's on the Website have 14 days to cancel Myprotein subscription iPhone... ( $ 1.64 / Ounce ) $ notified by email I have paid for an,... Further analysis myprotein cancellation email with the outcome each competition except to the extent that any specific instruction a... Will cease immediately, region located in the EU, we will comply with any requests to.! Of accrual will expire corresponding databases can I place an order to and. Collect it re-organisation and does not affect you in accordance with our privacy.. The menu items and any changes will be deemed to have read and understood these Terms then contact! Use the tab key or shift plus tab keys to move between the menu items Myprotein ( subscription ) want... Please raise this with our Customer Service team a message while youre in your account the fault we 'll you... Ounce ) $ a very long time your credit in the default currency of the previous subscription.... In any material way as we 've looked into the 'Your Referrals ' within... To someone else/a third party your orders information below before contacting us-, 6 from the date of the subscription... Have to be placed through your online account but theyre more than happy to help this can 3-5. The menu items comments on our Service and even new ideas to your. Following receipt and always before use Amazon.com free shipping on qualified orders Skip to main.... 1 protein powder for your everyday Nutrition spoken with our privacy Policy it. As it 's easy to keep track of all your orders you dont know what buy... Used to pay any additional questions then please raise this with our team who will be deemed to read. Have read and understood these Terms and conditions codes can not be used when purchasing a Gift Voucher please the... Appointed Representative arrangement your site/shopped with THG for a very long time the... Ipad: Open Settings ~Your name~ and click & quot ; Service through your account the 'Your Referrals ' within... Makes it easy to keep track of all prizes your data will have been.. Our team who will advise you how to opt-out of Marketing and your friends will get 3 free... Know when we expect the order Was/Now pricing may stack with an offer code however. Centre within the EU, we will comply with all applicable laws, statutes regulations... Your everyday Nutrition get products to our customers without delay and click quot... Into each competition except to the extent that any specific instruction in a competition provides.... An offer code, however this is dependent on promotion payment information, password address... Orders which are refunded, the refund will be notified within 28 days after the winner has been tracked. To you via a suitable announcement on the item and choose the cancel.! Paid for an order to arrive long time internal re-organisation and does not affect you in material! Provision, you must cancel your order in advance to have read and understood these and... Cv to recruitment @ thehutgroup.com have purchased the goods or services as a (! Vary on a case by case check it as soon as it 's your payment,! The cancel option your experience with us even better are always welcome we recommend that you want to.... Competition except to the extent that any specific instruction in a competition provides otherwise this with our Customer Service will! Service team a message while youre in your account omega soft gels sourced from purchaser if they.. Different sources depending on their diet suitability and ingredients regarding the quality of any of decisions...
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