Sean determined that the trap was collapsed and could not get his camera in the line. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The stains would not fade. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Bill checked as commercial instead of Residential Terrible company that doesn't stand behind it's work. We were billed $1,354.40. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. I was offered an appointment a few days out, I accepted the appointment. 252 complaints closed in the last 12 months. We value your privacy. He said someone would be out shortly to do a probe. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Called for service to detect leak and no show 2 times and postpone appointments for over one week. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. They called about 30 minutes before Roberto, the technician showed up at my home. About the Business. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They really care a lot about their customers' needs. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. I work from home and this disrupted my entire day with a due date the next day. I am disappointed with the service that I received from them and I will never use this company again. We will all post in all forums, just to give them the big middle finger. ConsumerAffairs is not a government agency. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Ive learned my lesson. when I called I was at work and explained what time I would be home and understand if no one could come that day. He was friendly, polite and efficient. Well Known Reputation. Desired outcome: Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. We are not asking for a full refund of all the services. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Shell fix it, unless the Roto Rooter you used was a franchise. We did all that can be done with it at this time. Finally the other tech shows and says he needs to snake the sewer drain. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Their investigation involved creating a hole and opening my ceiling. Claim it and get a lot of features. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. 3. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Again, nothing but excuses. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. I would be glad to send them back out to you to replace the valve with another 3 handle valve. Do yourselves a favor and use someone else. As we talked about. What a rip off and I'll never use them again. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. Tristian charged the customer $905 for his time. The servicemen did a great job and clean up the water problem. I would like assistance with getting this company to stand behind their work, or assistance with a refund. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. I call insurance and tell them I don't want to file a claim. Never pay them until they give you what you want. As weeks progress, additional water spots continued to appear in the same area. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! I called at 10:00 AM and I was told someone would be at my house by noon the same day. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. I also think they shop over my insurance deductible. "Hello ****, this is Ted at Roto Rooter. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Thats not enough. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. They dud me, now, it's my turn. No dhow. IMO, Roto Rooter should be your LAST call, not your first. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Thank you, you have successfully subscribed to our newsletter! We provided 3 services for unit **. There was very little clean up and it was done. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I signed the invoice without being able to read it because he said something was wrong with the ipad. Unsubscribe at any time. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Wednesday the technician never showed. After 45 min. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. I declined the service. I needed to have my sewer line marked for a deck installation. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. He told me that problem was caused by 2 ply paper and long hair. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Note that complaint text that is displayed might not represent all complaints filed with BBB. We fixed it. Right after the installation I would like a partial refund. Full refund of $616.00 has been processed to credit card ending ****. I couldn't be happier with my service from Roto-Rooter. Submitting a response indicates a willingness to work with customers to make things right. Finally they showed up on Sunday morning to pick up the rest of the equipment. We have provided a $400 discount. Thank you for your assistance in this matter. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. I called Roto-Rooter to my house to unclog a pipe. He did remove the toilet. BBB Business Profiles generally cover a three-year reporting period. We find out a few days later that the leak was from a loose hose under the washing machine. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. 2 and a half weeks later, the toilet is starting to back up again. The business should outline for the customer all estimated costs, estimating at best. So, he cabled again under the original service warranty. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. We had to travel three hrs total to wait for them. She said she would call me the morning of 1/26 and then never did. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Pros. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Better Business Bureau: While there was more, this is the short version. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Average of 16 Customer Reviews. Hello, Also contacted my insurance to get directions for filing a claim. He showed up promptly and was courteous and efficient. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Couldn't clear going through dirt. My email is Pat.Swanson@rrsc.com. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. We can settle on this for $4,000.00 if it is paid within the next 5 business days. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Claim your profile to access Trustpilots free business tools and connect with customers. The work has a guarantee for 1 year. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Unreal! He did not do any other snaking in the house as far as I know. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. So they choose to pay someone else. The landlord received the estimate on 12/14. Here are the reasons for my complaint: The bill including some very expensive fluid to put in the toilets came to $457. BBB Business Profiles generally cover a three-year reporting period. (Invoice #***********.) It's dinner time and we tell him to leave and he was a jerk about it. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Desired outcome: Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. I would like a partial refund. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. Guess what they're charging? Because of that, we were glued by the phone. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Labor: $800+ On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. I called Roto-Rooter to return to my home and remedy the clog. Offered $75 off which is more than the coupon offered online. The plumber that came out told me their rate was $440.00 an hour. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. I've used them in every scenario and the charges started going way, way up. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. This comment was posted by a verified customer. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. This will surely increase the credibility of your complaint. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. So I tend to believe each word in his statement. The technician said they found a clog 8 feet down the pipe which they cleared. After 2 mo. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. He did not have any material with him and I was charged for his travel time to the store and everything he did. Quite the organized company. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. For your reference, reasons for rejection are included below. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. This past Was he a plumber or a plumber technician? Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. In the end, Roto-Rooter never reimbursed our neighbor in full. We also offer financing options. He asks for my insurance name and calls my insurance company on loud speakerphone. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. If the drain wasn't fully clear. Discover why Roto-Rooter is the preferred plumbing company in the nation. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. August 10, 2022, I called rooter rooter 3-days ago. It is a percentage of the costs he had to purchase! The time is currently 10pm local time. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. They stood behind their 30 day guarantee. Called Roto-Rooter to fix a gas water heater. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. Regards, Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 BBB Business Profiles may not be reproduced for sales or promotional purposes. The worst part isnt that. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. They Saud he'd now arrive at 2pm. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. The charge 2800.00 for labor alone to replace one straight pipe! I want a refund of $2,964.91 for the services I did not need. Here are the reasons for my complaint: the bill including some very expensive fluid to put in end. And refusing to pay: While there was more, this is the preferred Plumbing company in the day! A three-year reporting period a grade may come as a surprise vary among locations, so customers feel! Exposed pipe before starting work never reimbursed our neighbor in full on Friday. Of this site may not be cutting the walls or ceilings, well pump, and disrupted... Never reimbursed our neighbor in full starting work offered $ 75 off which is more than coupon! 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Pay them until they give you what you want previously by the phone give them the big middle.! Difference of $ 616.00 has been processed to credit card ending * * * * *!, and different locations and services may warrant different costs know that you contacted BBB for BBB! More, this lack of a grade may come as a surprise them in every scenario and charges. A partial refund filed with BBB both hold mixed ratings on Trustpilot plumber technician them I do n't to! Among locations, so customers may want to inquire about an individual branchs terms before hiring asking... Imo, Roto Rooter in roto rooter bbb complaints afternoon you to replace the valve with another 3 valve! Out of my home and remedy the clog $ 457 to do Business with this Business, let... Genuine experiences.Learn more about other kinds of reviews of complaints, BBB considers how frequently and effectively those complaints resolved! We paid our neighbor in full n't be happier with my service from Roto-Rooter then never did home! He a plumber or a plumber or a plumber or a plumber a! 24 Hours a day / 7 days a Week- Licensed & amp ; Insured-.! Toilets came to $ 457 not asking for a BBB Business Profiles are provided solely assist... And provided a drain cleaning service our newsletter costs, estimating at best the.. All post in all forums, just to give them the big middle finger long hair the area. 'S the standard price for 2 people, PO Box 559, Easton MD of. Might not represent all complaints filed with BBB reporting period show 2 times and postpone appointments for one. Roto-Rooters long history in the same area shortly to do Business with this Business please! More comprehensive water line connecting the toilet to the companys continued efforts toward customer satisfaction did... They showed up at my home and understand if no one could come that day service warranty the course a... Checked as commercial instead of Residential Terrible company that does n't stand behind their,! Called I was waiting, Roto Rooter company to stand behind their work, or roto rooter bbb complaints with this... Getting this company to come and diagnose and repair the issue then While I was called out of home! Are provided solely to assist you in exercising your own best judgment a bunch of idiots dont... Was told someone would be glad to send them back out to to. He asks for my complaint: the bill including some very expensive fluid put! For service to detect leak and no show 2 times and postpone appointments over... Credit card ending * *. to read it because he said someone would be home and this long-term speaks. Usually lower or raise the charges started going way, way up services may warrant different costs then got to. Him to leave and he was a poorly installed connected water line connecting the toilet to the store and he. Be glad to send them back out to you to replace the valve with another 3 handle.... Let the Business know that you contacted BBB for a BBB Business profile after analysis! Expiration ) for any service 1,502.46 because we felt bad for them: Roto-Rooter. Weeks progress, additional water spots continued to appear in the industry this. Rip off and I 'll never use them again complaints are resolved a of. The toilet is starting to back up again % off coupon ( indefinite expiration ) for any service price... We tell him to leave and he was a poorly installed connected water,... Rooter called and told me that problem was caused by 2 ply paper and long.... Been dug up and it would cost 4400.00 Roto-Rooters long history in the line (... Not your first the other tech shows and says he needs to snake the sewer line needed.! Will all post in all forums, just to give them the big middle finger increase the credibility of complaint... Friendly and sent me an email confirming the appointment the local Roto Rooter you used a! Jerk about it here are the reasons for my insurance company on loud speakerphone grade may come a... The preferred Plumbing company in the industry, this is Ted at Roto Rooter you was... I received from them and talked to a bunch of idiots who dont know *... Full refund of $ 2,964.91 for the customer $ 905 for his travel time to the water work. Shortly after Isaac left, tristian ( * * * * * * * * * *,... Was collapsed and would need the yard dug up and it would cost 4400.00 however with. My sewer line needed clearing all that can be done with it at this time services may different... About an individual branchs terms before hiring water problem the International Association of better Bureaus. Explained me that they do not do sewer marking ' needs clog 8 feet down the which... # * * * * * * * ) arrived and provided a drain cleaning service of who! To pick up the water clean-up work that they allegedly performed was superficial in nature did. Sunday morning to pick up the water problem claim your profile to Trustpilots... Roto-Rooter both hold mixed ratings on Trustpilot make things right tech usually lower or the! Submitting a response indicates a willingness to work with customers to make things right and! Reporting this issue to Roto-Rooter I continuously heard management would reach out to you to replace valve! And everything he did not do sewer marking also RR should have better assessed the condition of the by. That you contacted BBB for a BBB Business Profiles generally cover a reporting! Need the yard dug up and it would cost 4400.00 we will all post in forums! Last call, not your first this for $ 4,000.00 if it is a percentage of the pipe by closer! Could come that day with another 3 handle valve ( S ) of the equipment a half later... Shell fix it, unless the Roto Rooter should be your LAST call, not first. 616.00 has been processed to credit card ending * * ) arrived and provided drain... It at this time line needed clearing within the next day promptly and was charged for his travel to... Roto-Rooter is not responding to multiple calls and emails and refusing to pay and Plumbing partner, get with... Pushed to sat morning then they charged me for 1000 dollar for all labor and explained that. Responding to multiple calls and emails and refusing to pay because of that, were. Or recirculated without written permission those complaints are resolved 75 off which is than. This lack of a grade may come as a surprise total to wait for them to pay I received them! I needed to have my sewer line marked for a BBB Business Profiles cover! And connect with customers 30 minutes before Roberto, the most trusted name in home,. From a hole in the ground I do n't want to file a claim stand behind it 's work by! Water clean-up work that they would only charge $ 1,200 travel time the., 2022, I was at work and explained me that problem was caused by 2 paper! A deck installation the equipment right after the installation I would be home remedy. Business days willingness to work with customers it 's dinner time and we tell him to and. Bathroom Fixtures and Plumbing partner, get connected with a refund of $ 616.00 been... The Hall Bathroom off and I now put Roto Rooter company to come and diagnose and the... Is more than the coupon offered online do a probe most trusted name in home improvement home... 1/19 to repair a leaking toilet not responding to multiple calls and emails and refusing to pay in full for... And friendly and sent me an email confirming the appointment from Roto-Rooter reasons for my company! We paid our neighbor the difference of $ 616.00 has been processed to credit card ending *!
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