I remember the very large majority of my Scandinavian and Finnish contacts as guest-friendly and honest people. In this day and age, communication is essential even if only as an option. Good on you for speaking the truth. It offers Aurora accommodation, restaurant and wide range of activities: sauna, snowmobile track for children, toboggan hill, reindeer, huskies, Aurora Hunts. That was a very thorough post. I was shocked you were treated like a thief, wtf?? After going through reviews on Lapland and a poster-perfect picture of the resort I had just started to plan my honeymoon in Kakslauttanen. I hope more people will get to experience in their lifetime…from the outside ;). Bravo to you being real, true, not many are honest but this is not only in travel but other industries. I honestly don’t know what they’re expecting, being so rude to customers, it’s definitely going to get out. Hi Raphael Alexander. It’s just basic human decency. But if a company wants a positive review, they should provide a good product. Our “cold-blo, Premium accommodation Kelo Glass Igloo at Kakslaut, Last night dancing Northern lights have lit up the, “Wake up to find yourself in the middle of froze, Away from Towns and Cities, in the middle of wilde, Moon shine during the pink hours or the polar nigh, Welcome to Santa’s Office in Kakslauttanen Arcti, Even though it was cloudy, last night for few minu, Kakslauttanen Arctic Resort Glass Igloos are peeki, The Wishing Bridge in Kakslauttanen Arctic Resort, Aurora Borealis is coloring the sky over our Kaksl, How happy this reindeer is to take our lovely gues, Thirsty for some speed? One of the paying clients told me in confidence: “Not even at the Cairo Pyramids I have felt like this, it’s like I’m a walking money sign!”. I find it incredibly disappointing that you were treated this way, no customer should be, but when a brand is fully aware you are a travel writer and they are hosting you, I find it naive and foolish to treat you in this way. The kitchenette is equipped with a breakfast set for two, electric stove, microwave and kettle, toaster and fridge. There’s also the opportunity to combine your stay with another of Finnish Lapland’s accommodation icons with the Arctic SnowHotel & Glass Igloos. Thank you so much for the sharing your experiences … we are planning a trip to Finland this Fall and your insight has been priceless in helping us build our itinerary. Out of the 5 places (Seven Fells, Levi, Kakslauttanen, Salla and Kemi) in Lapland we visited during our two weeks and a half, this one was the only one that we wouldn’t recommend. I fully agree Jenna, for me, the blog is me and that’s why I would never try to sugarcoat a review or to kill the article just in order to please a brand. If I were to pay that much, I’d want to arrive before dark, have supper (you’ve informed us to bring our own tea bags and groceries for dinner, thank you), then settle in to watch the light show from within a cozy igloo. I guess I’ll opt for some other place. In my mind, it’s not really about the quality of the product but about the quality of the service. Thank you for this report. Obviously, it’s not good for the guest either, BUT THAT’S WHAT TRAVEL INSURANCE IS FOR. How your article has stirred my memories! All glass igloo hotels to experience a night under the stars and try your luck to see the Northern Lights. No phone signal, lack of wifi and security can appear horrifying for some, for others this is still a way of life (even in 2015! Reception: +358 16 667101 So, the remaining question is: Did you see the Northern Lights ??? But hey, common sense is not that common as it seems, homie. But keep Kakslautanen out of your way! An overview of the Kakslauttanen Arctic Resort, negative reviews about Kakslauttanen’s customer service, My Braveheart Experience at the Highlands of Scotland, The Magic of Plovdiv and the Roman Ruins of Bulgaria. Thanks for providing such an honest review, it’s very refreshing. s.type = 'text/javascript'; I hate places that are so obviously trying to take every penny from you and their focus clearly is not on their visitors having an enjoyable experience. Everything you described and more! This is in total contrast of my experience so far in Scandinavia incl. My best advice? Upon our return to pay, the manager tried her best to apologize but the veil was gone by then. You don’t want this to get ugly.” the manager coldly replied. Being selective sure pays off, next time I better trust my gut! Mar 20, 2018 - Explore Garrett Quillia's board "Glass Igloo" on Pinterest. For our third and last night, we were checked-in at our individual glass igloos (they’re so small inside that sharing is hard for a non-couple!) This type of igloo scores highest on privacy without compromising on the 360 degrees of the iconic glass igloo. Having a good service is harder (but it shouldn’t be). They do, however, offer a great wine selection but more on that later. I read the whole thing and learned that the sides aren’t good, but still don’t know about the main course. Alpeniglu Igloo Village. $14.99. *5 star product quality (seriously, the architecture and interior design of the entire place is incredibly well detailed), *1 star customer service (scroll down to read all about the wine incident plus a detailed account of what to expect as a paying customer, there’s also no phone/wi-fi on the cabins/igloos in case of an emergency), *1 star food quality (did I tell you about the fact that the buffet breakfast is poorer than those found in 10 euro hostels?). Last but not least, don’t forget to use our Booking.com Affiliate Link of Wonders for making hotel reservations. Much appreciated :). Afterwards, an elf took us all to visit the Reindeer farm and forgot (or perhaps wasn’t even instructed) to tell people to turn off their camera’s flashes off. An in case I visit that place at least I already have an idea of their culture and be more aware on what to behave. Capacity 6 persons. As someone who normally stays in crappy hostels, I still expect decent customer service, especially with all of the competition and the ability to read reviews on hostel world. But seriously, what was her guarantee that you would come back and pay your bill? Especially considering the price. Some of the newer options include spacious warm log cabins with attached glass domes, innovative bubble-rooms and designer hotels built with impressive Aurora skylights. Finnair and Norwegian fly regularly between Helsinki and Ivalo, and we’re not far from northern … The Arctic Resort is basically divided in two villages, the East (older one) and the West (newest one). Switzerland? Will those experiences stop me from doing it again? Priced at 90 euros per adult and 53 euros per children (plus an additional 6 euro transfer fee in case you’re staying at the East Village), this is probably the most intelligent travel scam ever (yes, even more so than the infamous Moroccan scams). Take a 50 euro taxi! Finnish travelers already now beforehand that avoiding Kakslauttanen is a smart choice to make. Want a cup of tea, coffee or hot chocolate? Kakslauttanen works with many local companies which offer an incredible customer service when it comes to tours. I don’t mind high prices as long as the customer service can back it up. ... Icehotel is reborn in a new design built from huge blocks of ice, weighing two tons apiece, that were harvested from Sweden's Torne River. I normally don’t follow other people’s blogs because of how dishonest they feel sometimes. Icehotel – Jukkasjärvi, Sweden. These well-equipped cabins ensure you have everything you need in one place, leaving you to spend a cosy night searching the skies. Before our first dinner, the manager of the place had told us that all food and drinks were included and to enjoy the good selection of wines that they have to offer. http://www.aamulehti.fi/kotimaa/matkailujatin-takapiha-jatteita-pitkin-poikin-maastoa-maalipurkkeja-ja-homehtunutta-eristevillaa-23863412 To those brands, I owe the obligation of featuring them on my website. The problem? The aurora season lasts from late August until the end of April. *Not kettle inside the glass igloos. Given the price, honestly, I don’t think I would have even considered staying at this place despite it being sponsored. In all cases it’s best to share your honest opinion. Having said that, I don’t remember one hotel/resort that let you drink their fine wine as much as you could for free. You can read all about me here. We will look elsewhere for the Northern Lights bucket list extravaganza. })(document, 'script', '//aff.bstatic.com/static/affiliate_base/js/flexiproduct.js'); © 2020 A Journey of Wonders. People talk to each other. Book now. Then we moved to a cabin… Well, it was comfortable and roomy, with two rooms, a cozy salon, a bathroom, a kitchenette and, of course, a sauna… that you couldn´t turn on without turning off the heating! Thanks for sharing your wonderful adventure in Lapland. Hope to do it one day and that the visit to Lapland will also include the husky sledge tour :). Truth to be told, not even the children of the tour were happy with any of it. Yes, photos of the Kakslauttanen Glass Igloos will charm everyone who sees them. Hi Mikaela, to be honest I wouldn’t go so far as to say that all 100% positive reviews are skewed or fake, it’s just that sometimes we bloggers forget about the real price and value of the sponsored items. but the mentality of the Arctic Resort is to squeeze every single penny from you so of course this is not an option. Same price for you and a small pocket money commission for this website of yours. What a strange review! I am a blogger (or trying to be), and sometimes I wonder about sponsored posts that I read. *No Wi-Fi nor Phone in case of emergency. Once again, good on you for being honest! Vintage Kosta Boda Candleholder Swedish glass Goran Warff Igloo Istapp Icicle Art glass Collectible Stackable PetalBlueShop. *Family emergency? Best time to see the Northern Lights from an igloo is between August - April. Definitely a dream crusher post, but non-the-less I am so proud to see a fellow travel blogger really writing about personal experiences. I started looking at all the other options and Finland has lost out to Sweden this time…and I haven’t even started peeking into Norway yet. Learn more about how to get here, activities, special requests, weather & clothing in our Good to know -section! This was a very refreshing post to read. And with minus 32 degrees in the outside it wasn´t a very nice idea! The dinner is a hit or miss depending on the chef in charge since the menu changes every day. I’m grateful for bloggers like you who tell it like it is! Thank you for sharing. Our adventure starts when my friend Marysia and I were invited to spend three nights at the Kakslauttanen Arctic Resort by one of the managers of the place including all sorts of winter related activities as we hunted for the Northern Lights in the region of Lapland. Having a good product is hard. Indeed they are shooting themselves in the foot (just read the update at the end of the article including the passive-aggressive e-mail reply from the manager). Northern Lights Village Levi is the Northern Lights and Lapland activities focused resort. Journalist or not, it is every business’ responsibility to treat people with respect and human kindness which sadly was not the case in this Arctic Resort. Me and my wife just got to this place today … OMG itis really bad ! Just because something is offered to you, you don’t owe anyone a glowing review, especially if something didn’t live up to expectations (or worse, the people made you feel like common thieves!). Those things are absolutely ridiculous! While the chances of seeing the northern lights is lower, it is still possible in the middle of winter. Wow! Sorry, we cannot sell them to you! Great job and so comprehensive review! On the 18 Dec 2017, HOTELKI KAKSLAU SAARISELKA FI charged their credit card this time for the same thing for EUR591.00. plus they enjoy a more dramatic location on top of a fell from which you can look down to incredible wintery landscapes. As soon as we arrived we were warmly greeted by the manager, got offered some hot drinks (later we found out that this is not the same treatment that regular customers get but more of that at the end of the article), and were then given a tour of the West Village as we were checked-in into the cabin where we would be spending our first two nights. Overview. The moment I finished typing in this article I immediately thought that all of the negative complains sounded like a “First World Problem” and that people should learn to appreciate more the privileges they have in life (such as being able to sleep in a glass igloo). To you? Isn’t it funny how people’s fake smiles can easily disappear and their true personality emerge when money is involved? 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