While weddings can make anyone crazy – bridesmaids, grooms, dress makers, cake bakers – we’re going to focus on the 18 nuttiest bridezilla stories, compiled from Reddit. The company did not offer … It took several hours to clean and sanitize, and occupied the rest of my night." An envelope. Another customer waiting on food thought that she had just come in to the restaurant and got her food before he did, when he’d been waiting (approx. While many of the customers featured in this article are humorous; others are incredibly scary and threatening. share. A leading-edge research firm focused on digital transformation. It was Friday morning, and I was the manager on duty. Here’s another wacky customer who actually threatened to shoot employees if things didn’t go her way. And while the following stories aren't "suffered a broken nose being dragged screaming off a plane" levels of awful, they're still pretty shitty. Guy came in demanding a full refund on a 5-year-old game console which she obviously couldn't do. Posted by 3 years ago. […] I almost quit but ended up working there another year.”. It’s even more frustrating when they then try to blame their error on you. Reminder: Please blur all personal info before posting screenshots. and threw the entire console at her. - Redditor JESUS_HATES_FIGS. Only time I have ever attacked someone from behind with no warning." Scroll down for more hilarious customer complaint and worst best service examples at their finest. Everyone might not agree with Harry Gordon Selfridge’s oft quoted “The customer is always right, ” but it is certainly never a good practice to simply assume that a customer is wrong. Grapes were everywhere." This poor Reddit user sure doesn’t seem to have luck customers, as this was the second story they had about a horrible customer. The response by the restaurant chef was quite priceless. As the shoplifter in question passed the registers, we walked up to her, and asked her to stop. and took her headphones out. Reddit user, Bigdiq, shared this story about one customer who clearly didn’t know what she was talking about. Looking for smart ways to get more from life? However, this woman did not care. His wife wanted a refund on her drink because we were out of our popular tea, and I wasn't gonna make a new batch when it was five minutes from closing. My manager explained that all the loaders are helping other customers and he is the next one to be loaded. And of course, there will be a few customers out there that are just idiots, plain and simple. These stories from Reddit users prove that working in retail, the food industry or customer service is a hard job-especially when you have to deal with customers as crazy as these. This story seems a little too far fetched to be real. The local Walmart was notoriously bad. "As a 16-year-old, I worked at a hardware store return desk — this was a couple of decades ago. Him: 'Oh you're sorry? Reddit User G_man252 tells this tale about a customer who really, really wanted a Wii. I had to run to get the price. He and his son shuffled off and I didn't think anything of it after that. Some people are just unrealistic in their demands, and expect the impossible. Every person has a terrible customer service story to tell. There was this one lady who arrived later than the rest of the customers, and clearly expected to be allowed to get to the front of the line. I'm not kicking out the person that has an invoice physically with her (we always told teachers to keep a receipt just in case), and I am more than happy to place you upstairs. She said 'it wasn't good enough', but I had no physical record of payment, nothing in our Google calendar saying she had booked it, no invoice in our digital database. There was a long line of people behind him that looked outraged. We’re sure anyone who has ever worked in IT has some colorful stories about the technological challenged customers they come face to face with. He didn't stand up for me at all. His name was Steve and after talking for a while, I found out he was going through a rough divorce. A lady was buying a feather boa without a price tag. Get a funny take on today's popular news, entertainment, lifestyle, and video content -- all written by the people who bring you those funny ecards. I ask again. I had to run to get the price. Unfortunately for him, I was standing not far away, waiting to take her to lunch. Though we wouldn’t say that was the real reason in this case. All email communication is recorded and even if this was a "bad joke", the customer did not find it funny. Open the package and throw the grapes at the man screaming back at him. One night, an older man (probably around 80) came in and, after greeting him, proceeded to tell me how he's a sugar daddy to a 70-year-old woman. Have you served customers like these? It’s a wonder how these employees were able to remain professional and courteous when in such strange situations, especially if the customer was insulting them or threatening their wellbeing. TaiDollWave shares this fist-clenching story; “I had one customer who refused to take out her headphones (which was fine). This lady reached for them, and the man bumped her with his cart and told her to put them back because he wanted to buy them. She insisted that none of my solutions were adequate for around an hour and I told her right then and there something along the line of 'I was 17 and nervous, my face was hot, but probably because she was acting crazy. Like what you see here? In a heartwarming story shared on Reddit, a service rep tells the tale of an older customer who called in because her netbook wasn’t working. Also keep this post as a reminder for what not to do in public. They informed me 'there was quite the mess in the toilet cubicle'. The jerk actually tossed that 15 cents I gave him, into his tacos, and accused us of doing it! At the return counter we stood under a soul-sucking sign that stated in bold letters that if the customer was not satisfied with their purchase FOR ANY REASON we would exchange or refund the price of the item. Surface Duo; Surface Laptop Go; Surface Pro X; Surface Go 2; Surface Book 3; Microsoft 365; Windows 10 apps; HoloLens 2; Microsoft Store. A young woman comes into the store one night at about 1 a.m. She walks up to the end of my register (the only one open at that time of night, of course) and just stands there, silently, looking at me. "One of four girls was working at the jewelry counter and a customer shoved one of the huge spinning cases that sit on top of the counter right into her back. Bad customer service doesn’t have to be ‘bad’ The magic of customer service isn’t just that it helps one customer fix a problem. These customer horror stories will make you want to never go to the mall again. Me: 'Sir, I'm sorry that you feel that way, but I can only sell you two.' Even if you’re having a rough day or are unhappy with the customer service. - Redditor A-punk, "This happened to my girlfriend when she was working at an entertainment store. the stories were just as wild as you'd imagine. Unfortunately for him, I was standing not far away, waiting to take her to lunch. Part of the answer is that a subset of companies purposely make callers jump through hoops with the hope that they’ll simply give up. ', 'Fine do that,' she said irritably, and sent her husband home to try and find this 'receipt' she probably never had. After about 30 seconds of bleeding, she stands up and holds out her bloody hands (still holding the knife) and starts chasing us! I call her, 'bloody stump Mary.' Hot. Throwing something at a Sales Associate is never appropriate, so it’s no wonder this crazy customer ended up on this list. If anything, it makes the employees more frustrated and more likely to not meet your demands. - Redditor Routerbox, "I quite often would work at the service desk, and also had to greet people coming in the door if I wasn't currently helping someone out. A man came in smiling like he won the lottery and said 'I'm buying all the Wii's you can give me.' Nearly everyone has stories about bad days at work, but people who work in the service industry, especially restaurants and bars, tend to have the worst tales from the front. Three times in a row I went there, and walked down an aisle just in time to see a kid peeing themselves in the aisle, and no parent was in sight. There was a line half way around the outside of the store before we even opened (people had camped out early, etc). No life saving asterisk ... no exceptions. "Craziest part? Reddit user BadgerDancer recalls the story of a drunken customer who left a disgusting mess in the washroom. The Reddit user recalls; “I used to work for Staples and when I was working in copy Center I dealt with crazy people all the time. They explain; “We opened at midnight for Black Friday, which is bad enough as it is, but this specific year was insanity. After listening to him talk about this for a few minutes, and wishing I could leave and not hear about him and his girlfriend, he then asked me if I wanted to join them for a threesome." We was a little dude, and of course it was a big fridge. Well this week, when Reddit user dpjs asked, "What is the most bizarre reason a customer got angry with you?" Retail Horror Stories – When Customers Go Bad. I obviously acknowledged that a mistake had been made, and that whether it was our fault or not, that she would be refunded and we could put her in a large hall upstairs (that could only seat 20 people, she needed 40 seats). The fire department found her up in the rafters after about 30 minutes. And, if this employee didn’t’ get a monetary bonus, we hope they quit because not only is this story gross, but also very unsanitary. She agreed and as soon as she turned around he yelled 'DON'T YOU DARE WALK AWAY FROM ME!' They recount; “Had a customer at my very first job that had 'reserved' a hall at our music store for her piano students to preform. - Redditor, Frazer Harrison/Getty Images for Coachella, "I worked at a craft store. If you even tried to talk to him about it, a high-pitched 'FOR ANY REASON!' This customer sounds more like a child at the playground than an adult doing some shopping (or shoplifting, we should say). I did absolutely everything I could do, and the customer just wouldn't have it. My manager pulled me aside (for what I thought would be praise) and said he was pretty sure the lady had done this before. The lady did it for NO reason. She refused, so he kept bumping her with his cart. The number of bad customer stories I have is incredible. I ask again. We had to evacuate the whole store. They might have had a bad day, feel overly emotional and take it out on the nearest person, who just happens to be their waiter. I tried to delicately explain I don't possess psychic powers to be able to predict heart attacks within my family." After the customer was escorted out by loss prevention, I was pulled aside by my department manager. 0 comments . "My grandfather died and I had to travel across the country to his funeral. It was at least an hour before I was able to get away from the counter, and so that was the day I was forced to listen to some kind of generic 'A Very Jazzy Jinglebells' some 30 times back to back." I am serving tables as a seventeen-year-old student in a quite nice restaurant in Belgium. Really drunk [...] At some point, he said he was going to the toilet. This guy abuses everybody in the store. Always think about the customer. Kim Bhasin . She holds up one finger as if to say 'Wait a second,' and then projectile vomits all over the register. As soon as the manager walks outside to check on the progress, this crazy dude grabs a hand-truck, and tries to move this fridge by himself! Each one features a front-line employee going the extra mile to care for a customer, from spreading a little joy to saving a life. Cut her and bruised her bad. 1. They had obviously been smeared by hand. I refunded their drink, and gave him his $2.15 back. 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