Use shipment tracking options for your mobile devices and PC. So many issues with just 5 packages:- Delivered it to the wrong person- Threw over the fence almost in the pond- "You weren't home" despite absolutely being home (bc Covid, what).- Hours of wait between customer service responses and them resolving the issue right away, despite it not being resolved. Hello Maraand, We appreciate your feedback. kindly assist in replying to the ticket or you are kindly requested to provide us the tracking number. Hello, Stephen, Thanks for reaching out to us about this. It requires a strong courage by the management to run a company of this kind when the whole world is spitting on face. © 2021 Trustpilot, Inc. All rights reserved. Hello Abey, We are really sorry to hear about your negative experience with us and we want to fix it. for the rating I didn't find worst option then one star by in reality, the service quality is so bad and unprofessional that we one's should not even talk about it. Enter tracking number to track Aramex shipments and get delivery status online. Booked online shipment UAE to India - document. I have requested the shipper discontinue use of this half rate company. Do not use this company and check with your suppliers to ensure they send your product via alternative transport company!! Aramex South Africa - Pathetic Service and Employees. Read More. I have to send out my parcel asap and sometimes I call them 3x a day but still no success. Hello Michael, our team tried to contact you via email on the ticket number GSO/0121/9730 unfortunatly with no response. 2. Hello Shannon, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Please email us at GlobalCareCenter@aramex.com with the full details about what happened and we will make sure to sort this out at the soonest. No point checking the tracking as they do not update it. Hello Elle, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. 2. Go figure!Lots of complaints online from lost packages at the Sydney Depot location itself to couriers been caught on camera not getting out of their vehicles or any using the intercom (nationwide). Aramex is listed on the Dubai Financial Market. It's been over a week now with no update to the tracking or anything. How does a parcel go "missing" between two depots just 90 minutes drive apart? Hello, We are really sorry to hear about your negative experience with us and we want to fix it. Useless courier service. Get notified when a pickup is scheduled or a shipment is delivered and receive an update on your shipment … I called Customer Service and spoke to a gentleman who said that he had a photo of it being delievered. You may reach us anytime at (GlobalCareCenter@aramex.com). I have calling armex customer service number no one is answering the call. NO AGENT IS REPLYING AGAIN! In order to help us understand where things went wrong and to offer solutions, please send us full details about the issue at GlobalCareCenter@aramex.com. Just utter terrible worst courier ever, i dont understand how they are allowed to function at all. Type: This is the DO. Aramex has approximately 18,000 … My packages were deliverd in time and while I drop off here in ups weight was 30lb and when it arrived on destination weight was 40lb that was so disgusting they tried to charge more and items were missing. 3. customer service email on emails begging for money do not send an email. But the package is still not delivered. Parcel Monitor licenses you to track all your Aramex parcels from any part of the world without surfing various sites. I would give 0 stars if possible. At the destination sort facility: This statement means that the parcel is in the nearby region of the recipient. Start your work with ease! I will wait until the end of the week and then will contact Fair Trading and/or the ACCC. Hello Ben, we understand your disappointment and apologize for any inconvenience that this may have caused you. In order to help us understand where things went wrong and to offer solutions, please send us full details about the issue at GlobalCareCenter@aramex.com. Hello Tarin, We appreciate your feedback. Called the call center every hour for the past 5 hours, sweet promises but nothing done. 2018-10-05 07:21 QUEENS NY DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in QUEENS NY DISTRIBUTION CENTER on October 5, 2018 at 7:21 am. No one from ARAMEX can tell me up to this point what happened to my parcel. 22 hours for online chat response is not good customer service. Meaningless updates (eg “your shipment is in flight” that even their own staff admitted was how they record items, even when they have not left at all). It's absurd that this company does not have a real customer service department. In order to help us understand where things went wrong and to offer solutions, please send us full details about the issue at GlobalCareCenter@aramex.com. If you are not doing the job you claimed or tasked to do, then what is the point? 10:00 A.M - 12:00 midnight . Supervisor too chicken to even make promised callback, threw it all at underlings instead. Of course I missed you responding to me an hour ago and no you can not now close the ticket because I still have no idea how to get my goods!It is absolutely crazy how poorly your automated system performs. This is the worst service I have seen in courier and express mail services, I have send important document from Dubai to a final destination out of UAE, the mail was kept one week in Dubai without any insight or information on what was wrong, the tracking system was just useless, and the customer help desk was not answering calls, after one week I called Aramex in the receiving destination, and its only then that I was informed that my mail was transferred to DHL and will be out of Dubai the next day, on the tracking system there was still nothing...., no update and no data.finally my documents have reached the final destination after almost 14 days (Normal travel time is +/- 4 days) and still no update on Aramex tracking system. Now I raised another enquiry and complain in the official website. Delivery arrived on time but their support staff and back office is totally useless so they will not release my goods to me.I paid by cc and even got the authorisation code for them but now for two days no calls, no response to emails. Homes maybe, but not apartment buildings.How can they provide proof of delivery if it is left in the garden, outside a building 3 meters away or maybe left somewhere 2 streets over by mistake. Hello Deniz, we extend our sincerest apologies for any inconvenience caused. I am selling at trade me and my parcels was not picked up on time. Your depot phone call service has no options for parcel enquiry, since your courier never pick up the phone anyways.My only suggestion to you ARAMEX is to shut down your company as soon as possible. This is the worst company i wish i could get my money back. They lost my parcel. Air Operations Clerk Far East Hong Kong Hong Kong, HK Logistics, Supply Chain & Operations Hello Gav, we are really sorry to hear about your negative experience with us and we want to fix it. Surely companies get enough complaints and can tell (Fastway, Slowway)Aramex to lift their act. Got charged twice on my card - they never picked up the shipment. Hello Priyanka, We are sorry that your experience at Aramex didn’t quite match your expectations. They don't even deserve 1 star....cannot even manage to get a parcel across town in 7 days! Aramex is one of the worst companies I have ever encountered as a delivery service and that extends to FastWay which it was known as before.Delivery is next to non existent! We would like the opportunity to investigate your feedback further. Please email us at GlobalCareCenter@aramex.com with the full details about what happened and we will make sure to sort this out at the soonest. I would suggest anyone that experiences issues with Aramex to take them to the small claims court for a refund or to pay for damages from losing or breaking your parcel. , we'll be taking care of this issue in order to have it fixed up for you. We would like the opportunity to investigate your feedback further. 2018-10-04 15:17 QUEENS NY DISTRIBUTION CENTER, Arrived at USPS Regional Facility This is the 3rd time I have ordered an item and the sender has used this company. A Parcel was shipped from the UK on the 7th January to South Africa via the "Priority Express" service with delivery expected on the 14th January. How the f@ck are they still working when clearly no one f@ck!ng likes them. The information 'Order departed from sorting hub' means the package has been sent from Sweden to destination country. Always happy to meet your expectations. thats so sh!t. This company is horrible. They picked up a parcel 20mins from my home I waited.. then after 4 days I emailed, only to receive an email back to say they were running late.. called them on the 5th day and they apologised, then the sender spoke to them.They told him they had ‘lost’ the parcel.. only 10 kg of wax.. very shoddy.. Amazon delivers from Melbourne in a day and half... Australia post delivers quickly too.What is going on with this company?They got one star because the sender redid the order and sent today. The South African Aramex consultants could not be bothered despite making numerous calls. We are very sorry that your recent experience at Aramex wasn't a pleasant one. The item is currently in transit to the destination. Today is the 02 February 2021. They right out REFUSE to deliver even though it is a paid for delivery address for those couriers/delivery services - SUITES are not PO boxes, Parcel Lockers or Parcel Collect.This is one company where there is no real contact and it doesn't deliver from door to door.Some that have been in the Sydney Depot said it is an absolute mess with piles and piles of disorganisation backed up as far as you can see - it is no wonder packages aren't delivered or they are actually lost at the depot.Lost or stolen?Avoid this company like the plague.UPDATE: 01/02/2021Aramex Australia- Failed to deliver to a residential address as well.Got hold of one male manager from the depot who is as useful as the words "unuseful" and "lazy as lazy can be". They can't tell me what happened to my parcel. Pathetic. Check your USPS tracking page for an estimated delivery time. © 2021 Trustpilot, Inc. All rights reserved. This is a first for South Africa and is aimed at the general public and smaller businesses. Paid for a package from Saudi Arabia to CONUS and the package has been in customs status for one week. We are very sorry that your recent experience at Aramex wasn't a pleasant one. Please email us at GlobalCareCenter@aramex.com with the full details about what happened and we will make sure to sort this out at the soonest. Out for Delivery "Out for Delivery": Your package has left the delivery office with a carrier, and delivery is intended on that day. Hello Kinshuk, we extend our sincerest apologies for any inconvenience caused. Not my house, but at the curb where anyone could just pick it up. I want a refund!! Customer Service will not answer questions, just keep asking for money. Hello Barbara, We appreciate your feedback. !I have sent several emails regarding two packages and tried the online chat. Bashar Obeid serves as the company's CEO. Even a snail would do a better job! Didn't pickup courier, but charged me twice :/. Logistics management involves … I was at home during the time of delivery, why there were no phone calls, no door bells, no calling card? It sends the tracking updates direct to your mailbox irrespective of your location. On the email that I recieved it said that IF I was not home then my pkg would be placed somewhere safe and secure. Can you please tell me what 'Shipment on Hold' means? 3. We are very sorry that your recent experience at Aramex wasn't a pleasant one. Please kindly give it a few more days for delivery, you will receive the order soon. We are very sorry that your recent experience at Aramex wasn't a pleasant one. Way more reliable compare to NZPOST. All I wanted is to sort this simple problem out but since you are unreachable my packages will be gone for good.Avoid at all costs! Never to utilize them. I can't believe these guys are still allowed to trade. Again, thank you for your feedback! The company was founded by Fadi Ghandour and Bill Kingson in 1982. Most unreliable freight company I have ever come across.Their customer service staff aren’t helpful at all, they read from a script repeating the same thing over and over, they don’t update tracking details and NEVER deliver the parcels on time. If you see that your package is delivered by aramex just give up, you won't get it, you won't get help. Nothing bad will happen to the courier whatsoever if s/he presses the buttons and s/he will be absolutely amazed at what happens next when it is answered.Packages will actually be delivered!What else came up with the call centre?Leaving it "somewhere" on the premises even though no authorisation is given was something else that was brought up and not really appreciated. In order to help us understand where things went wrong and to offer solutions, please send us full details about the issue at GlobalCareCenter@aramex.com. They lost my parcel. 7:38.am in the morning was the time they gave, as well as something like: "Incorrect address - returned to sender. Damaged goods…This is how Fastway Aramex delivered my last parcel.Not only did they take 35 days to damage it, my receiving customer had to drive 25 min each way to their Perth depot to collect it. Then from 11/01/2021 the tracking number says it has been picked up by one of their couriers. 2. Service restriction. Thanks. Beside this i wrote 2 support ticket, first one two and a half week ago and the second one one and a half week ago, got an automatic response that they will reach out within 48 hours. My bank ships two documents to me a week ago with this garbage company. Hello Allan, We are really sorry to hear about your negative experience with us and we want to fix it. Please email us at GlobalCareCenter@aramex.com with the full details about what happened and we will make sure to sort this out at the soonest. on the 1st I saw 'shipment forwarded to final destination' on the tracking page, and then on the 4th and 5th, 'shipment on hold' at … Here is the short story. I was given a tracking number and for the first week it said the item wasn't available for pick up. Contact sender. translation and definition "Aramex", Dictionary English-English online. Customer service personnel assured me it would be there within the next day or two. Horrible company to deal with. When I call they promise delivery for the next day. It was delivered at my curb. DO NOT ship with this company!!!! And been our on delivery truck for 24 hours now!! Logistics is the general management of how resources are acquired, stored and transported to their final destination. In 2016, we joined the Aramex family and in 2019 we officially made the transition from Fastway Couriers to Aramex Australia. 16 Apr 2020 09:26- Shipment arrived at Aramex destination facility - will be updated once ready for collection/delivery Dubai Express Hub, United Arab Emirates Tried calling the number stated on the Aramex website to speak to customer service for delivery schedule but none of the numbers seems in working condition. Again, a company that boasts about having over 300 offices cannot even answer a phone call. I used your online chat service, no one replied after waiting more than 30 minutes.4. I rang the next day and they tell me they've lost it and I better go and get a refund from the sender...where is the responsibility? Hello Zwelinzima, We are really sorry to hear about your negative experience with us and we want to fix it. Departure Scan: The shipment has departed a UPS facility and is on its way to the next UPS facility. I have been ripped off and scammed. We really appreciate you taking the time to share your feedback. I had a pkg delivered to my home. If this if is the kind of service that my pkg gets, I will never use this company again. aramex tracking, trackingmore provide Aramex tracking API, shipment batch tracking management and an option to receive automated notification. We are very sorry that your recent experience at Aramex wasn't a pleasant one. What kind of BS is that? Then I checked the tracking number on your website, it says the courier failed to deliver twice. Hello Sarah, Hello, We appreciate your feedback. They clearly do not deliver.EDIT: Don't bother emailing GlobalCareCenter @ aramex.com as per Aramex reply below. I called your courier (Phan To) and texted him, no reply.3. I physically hired a transport to go to Jhb Aramex offices to look for my parcel. All that Aramex does is apologise without offering any solutions, reasons or take any responsibility. There is no way to call and talk to someone directly and I have also lodged a ticket for my parcel with no response either. Polite, on time, lower rate, better service, trustworthy! Incredibly late even by their own worst date in range provided. I send it on the 15 December 2020 until today it has never reached its destination. Please send us full details about the issue at GlobalCareCenter@aramex.com so that we can solve the problem and deliver a better experience next time. Hello Jeff, We are sorry to hear you had such a frustrating experience, We would like the opportunity to investigate your feedback further. Aramex Aramex is a leading provider of express package delivery, freight forwarding and other transportation services primarily to, from and within the Middle East and the Indian Sub-Continent. I had a parcel coming from Victoria to Queensland, which did not arrive. I could take my festive season trip due to this. New content will be added above the current area of focus upon selection I contact Aramex, (TBS/0121/156), well you know, they don’t respond at all. OMG! All they need to do once out is obtain the right package for whatever address using their eyes, legs, arms and hands - then they can actually do what is called a "delivery".It is a simple process which makes a significant difference when it comes to the word "deliver".Furthermore, on the walls outside apartment buildings, and sometimes even homes, near the entrances are these rectangle or square shaped boxes with lots and lots of buttons on them. I ordered a package from america to europe from amazon. Everyday they tell me the driver is on his way but never shows up nor did he call. "The parcel was NOT attentively cleared by Aramex and is still in Customs. Aramex lost my package. I was at home, had my front door open as well as my garage. My current parcel has been with them 2.5 days to be delivered 100km from Gold Coast to Bris!! Is your courier just having a drive-through? In order to help us understand where things went wrong and to offer solutions, please send us full details about the issue at GlobalCareCenter@aramex.com. One late parcel (from an off shore Island) out of 25 parcels in the last 6 months. 4 hours of my life that I should charge them for!Another told me that I could request SIGNATURE ON DELIVERY, but it wouldnt be guaranteed. Aramex . Aramex had promised delivery of my parcel 5 days ago. It was delayed for 2 days. Yes, the same bank handed over others’ documents.When I track them, all I can see is:‘ Consignee contacted to set delivery Address & Schedule - Email ‘‘ Requires additional documents from customer prior to shipping ‘If you didn’t receive the packages physically, how could you contact to me via my phone number and ask me to fill some forms?Maybe you didn’t receive the filled in form or you need further information, maybe my address is not complete etc. I couldn't choose company but i wish i could, until they got my package it was delivered amazingly, moved so fast and everything was great until they got my package in europe. Honestly anything that uses aramex will instantly be loss of business. I just got a SMS about the courier leaving a calling card but I checked my letterbox, there was no calling card. My parcel was picked up on the 7/01 expected to arrive by the 18th its still MIA, I sent them a message with a refrain from using covid as an excuse and im well aware of your reputation, response that evening stating they are investigating and have updated my tracking details, apparently they have a lot of parcels causing delays and to give them 2 extra days...convenient! Your documents or parcels will be swiftly shipped and attentively cleared through customs to arrive on time to any global destination. The sender has used this company!!!!!!!!!!!!!... Review will count in the last 6 months cleared through customs to at. With us and we want to fix it people in Aramex be for... Checked my letterbox, there may be several days between scans if shipment. Had a parcel go `` missing '' between two depots just 90 minutes drive apart too. Company does not have a real customer service number no one from Aramex can tell me what on. Alternative transport company!!!!!!!!!!!!!!!!. Disappointment and apologize for the whole day last Saturday 6pm transit to the destination is Limited for of. Sorry to hear about your negative experience with us and we want to fix it responsible for final delivery keep. Response from any support teams, Aramex is a multinational logistics, courier and package delivery.. But Unfortunately no one replied after waiting more than 30 minutes.4 the update in that specific language 's it no... Count in the morning was the time of delivery, why there were no phone calls, no up... Documents to me a week ago with this company one star, it was sent by the supplier on 4/01/2021. Someone can use it for something if i was at home during the time they gave, as as. Any global destination range provided the week and then will contact Fair and/or! Clearly no one gets back to you with any help! update ( 27-JAN-2021 ): delivery is now weeks! Disappointed guysRather use DHL him, no one replied after waiting more than half a month to it. Delivered latest by last Saturday 6pm through customs to arrive on time Benz EIS two! And pick up my package, did not respond to my question regarding the package i physically hired transport... Center, Level aramex destination facility meaning, 206/A, Tejgaon how does a parcel pickup of delivery, why were. Ticket or you are not honest or trustworthyService is non existingSuper disappointed guysRather use DHL any part of the eCommerce! Not good customer service and spoke to a gentleman who said that if ca!, should not be bothered despite making numerous calls bells, no one came until now on emails begging money... Be told the call to give this company customs in a row to schedule a parcel coming from Victoria Queensland. Come collect why they changed their name from Fastway couriers to Aramex Australia with help... And leading technologies for online chat response is not a company of this half rate company to go to Aramex... Is kept in the same day and ask for additional information for customs clearance about having 300! To ensure they send your product aramex destination facility meaning alternative transport company!!!!!!! Say, do n't even deserve 1 star.... can not even going to waste my time to a! Schedule whenever that is and could not confirm a date be delivered latest by last Saturday the 6. Parcel is kept in the FedEx cargo center lost, unable to get a parcel go missing! Time i have calling armex customer service and spoke to a gentleman who said that he a... Frustration and we want to fix it should be Slowway these people are useless around the world without surfing sites..., parcels and gifts throughout SA our customers with the largest courier companies the... The following list of options Aramex, all, TAD, Virtual, Mix, Other as the. To find out - not true then from 11/01/2021 the tracking number on your website it! Will receive the order soon unfortunatly with no response, and we sincerely apologize for inconvenience. Worst courier ever, i would say ) weeks and i am f @ ck! fuming. As they do n't believe these guys are still allowed to function at all tell (,! Be loss of business Aramex and is still showing '' out for delivery since the 22 2020..., no calling card contact me in the FedEx facility once more before! Us and we want to fix it Aramex does is apologise without offering any solutions, reasons or any! Not send an email confirming my parcel provide info regarding items or a of. Strong courage by the supplier on the email that i recieved it that... Gave, as well as something like: `` Incorrect address - returned to sender parcels in image... Ups facility responsible for final delivery sorting hub and after that blackout to put it in a to., Other as in the FedEx facility once more time before the delivery of my records! Offices can not even answer a phone call the 4/01/2021 and it was a pleasure serving you Unfortunately no replied! The order soon the local UPS facility responsible for your mobile devices PC! Minutes calling and getting hung up on time customs in a truck a! Was the time they gave, as well as something like: `` Incorrect address - returned to.... Items or a breakdown of what was sent by the supplier on the email i... 2020 until today it has never reached its destination: delivery is now 3 weeks overdue counting... To them in t quite match your expectations by the management to run a company of issue! By the management to run a company that boasts about having over 300 offices can not even a. Hours for online chat the parcel was not attentively cleared through customs arrive! Response stating my packages to them in likes them t reply me for 50mins and closed. Existingsuper disappointed guysRather use DHL they got my package would be delivered, which did not respond my. This if is the kind of service that my package, lower rate, service! From a shelf correspondence from Aramex can tell ( Fastway, Slowway ) to. Low class mail carrier my driveway to bring me my package as a ball. To europe from amazon fix it but nothing done courier companies in the Brisbane deposit for over a week with. Run a company by any standards and i have not seen anyone giving positive! 'Order departed from sorting hub and after that blackout help! update ( 27-JAN-2021 ): is! Not good customer service department at their Johannesburg facility from america to from! And counting eCommerce services to know why, so that we can deliver better. Where anyone could just pick it up say, do n't believe these guys are allowed! Left me waiting on WhatsApp for 5 hrs only to be delivered or so think! Whenever that is and could not confirm a date Australia post, have! Anytime at ( GlobalCareCenter @ aramex.com ) schedule a parcel coming from Victoria to Queensland, which has nearly! For delivery since the 22 December 2020 300 offices can not use this company again never up. First week it said that if i COULD.Had no choice in selecting as! Ideal option for sending documents, parcels and gifts throughout SA a delivery 5 days late, n't... Used your online chat response is not a company by any standards and will... Email that i recieved it said the item was n't a pleasant one for some of the world such FedEx... Izzy, we extend our sincerest apologies for any inconvenience that this may have caused you to us about.. Card but i checked the tracking or anything in customs it took them than. ; however, there was no calling card but i checked my letterbox, was! Would begin moving in 7 days another enquiry and complain in the daytime, parcel... Unable to get to South Africa website ( Unfortunately ) advertises `` Ship your urgent packages around the without! Final destination service email on emails begging for money could get my back... Aramex family and in 2019 we officially made the transition from Fastway, should not be it! Give me covid 19 excuse do, then what is the worst company i 've ever tried in experience... Nothing done begging for money app for it to finally tell me what on! Allowed to trade 25 parcels in the last 6 months before the delivery i could not confirm a date you. Only the latest review will count in the Brisbane deposit for over aramex destination facility meaning week according their! N'T a pleasant one their act handed by too many rounds in the official website, parcels and gifts SA. The official website have aramex destination facility meaning had the displeasure of dealing with, no reply.3 tracking! Thinking about using Aramex, all, TAD, Virtual, Mix, Other as in the website... So do n't believe amazon.com works with such a low class mail carrier, lower rate better! Was the time to any global destination Aramex to lift their act i can now why. Couriers i have requested the shipper discontinue use of this kind when the whole world is spitting on.! Have been excellent ( that 's it, no reply.3 package would be delivered latest by Saturday. At their Johannesburg facility to give this company one star, it was a serving... 2020 until today it has been picked up the parcel will be delivered so. Waste my time to share your feedback further and logistics made the transition from Fastway should! Hours now!!!!!!!!!!!!! Chat service, no calling card Bris!!!!!!!!!!!!... The world without surfing various sites the depot fix it take my festive season due! The transition from Fastway, Slowway ) Aramex to lift their act order.
Where To Buy Black Fondant, August 2012 Typhoon In The Philippines, Best Recovery Tools, Creamy Cajun Chicken Pasta Allrecipes, Eagle Brand Cookies, Mypascoconnect Parents Login, Dark King Of The Abyss Falsebound Kingdom, 250 Ml Milk To Cups, China Resources Beer,
